Last Updated: June 2026

At Marqs Sport, customer satisfaction is our priority. As most of our products are custom-made and personalized to your requirements, our return and refund policy differs from standard retail products.

30-Day Return Period

Customers have up to 30 days from the date of delivery to request a return or refund, subject to the conditions outlined below.

Non-Personalized Products

Items that have not been customized, personalized, printed, embroidered, or altered may be returned within 30 days of delivery if:

  • The item is unused and in its original condition.
  • The item is returned with original packaging where applicable.
  • Proof of purchase is provided.

Once the returned item is received and inspected, an appropriate refund or exchange will be processed.

Personalized & Custom-Made Products

Due to the bespoke nature of our products, personalized, custom-printed, embroidered, or made-to-order items cannot be returned or refunded simply because the customer changes their mind, selects the wrong size, enters incorrect customization details, or no longer requires the product.

However, Marqs Sport will gladly provide a replacement, refund, or corrective action if:

  • The item contains a printing error made by us.
  • The customization does not match the approved order details.
  • The item arrives damaged due to our manufacturing process.
  • The product has a manufacturing defect or quality fault.
  • The wrong item was supplied.

To help us assess the issue, customers may be asked to provide photographs showing the fault.

Incorrect Customer Information

Marqs Sport is not responsible for errors resulting from information supplied by the customer, including but not limited to:

  • Incorrect spelling of names.
  • Incorrect numbers.
  • Incorrect sizes selected.
  • Incorrect color or design choices approved by the customer.

Please carefully review all customization details before placing your order.

Damaged or Faulty Products

If your order arrives damaged or faulty, please contact us within 7 days of delivery with:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product.

We will investigate the matter and offer a suitable resolution where appropriate.

Refund Processing

Approved refunds will be processed back to the original payment method. Refund processing times may vary depending on your payment provider and bank.

Return Shipping

  • If the return is due to a manufacturing fault, printing error, damaged item, or incorrect product supplied by Marqs Sport, return shipping costs may be covered by us.
  • If the return is for an eligible non-personalized item, the customer may be responsible for return shipping costs unless otherwise agreed.

Order Cancellation

Orders for personalized or custom-made products may only be cancelled before production has commenced. Once production has started, cancellation may not be possible.

Contact Us

For return or refund requests, please contact:

Marqs Sport

Email: sales@marqssport.co.uk
Phone: +44 870 110 4301
Address: 14 Overton Road Leicester LE5, United Kingdom

We aim to respond to all return and refund enquiries as quickly as possible.